My recent years experience with Fave is getting bad and now Fave is at it's worst. I urge everyone to just uninstall FAVE IMMEDIATELY! Bought a manicure voucher from Fave. Called and texted the outlet several times to make appointment, no reply. Fave just simply put up merchant at their portal who do not bother to receive appointment. This is not the first time I encountered with such problem. Couldn't risk waiting for the voucher to expire, so I requested for a refund. The app showed that they have refunded the money to my MasterCard. End up it was a HUGE LIE! They just refunded it back to me with in the form of "cash back" in the app with 3 months validity! End up the cash back is expired and gone! I believe that this is the best way that a company can scam money from consumer - not providing service to consumer, meanwhile Fave is profiting from expired cash back - the "cash back" which was initially my money! Very bad customer service from Lucis and LIAM, especially Lucis who talked sarcastically when I was pointing out their problem. They were just circling with their so called "proof" and shut you up with their T&C which makes no sense at all. Cold and heartless customer service indeed!! Agree with the others who call Fave a BIG BULLY. DO NOT INTEND TO BUY FROM FAVE. DO NOT SUPPORT SUCH UNETHICAL COMPANY.