I found after receiving the MobileHelp devices that unlike what I understood at the time I purchased everything, the system was much more complicated than I anticipated. I knew my 90 year old mother would be unwilling to contend with tech support, pressing a button for a set number of seconds, etc. In setting it up, I could tell it was not going to work for us. I will be satisfied when I receive my anticipated refund. I see that the remaining questions are regarding the refund. This survey is premature as I am told not to expect a refund for up to 30 days.