After reading other reviews, it sounds like they are talking about a completely different company than what I have experienced. I have found them to be professional, quick to respond to resolve any issues, and they even apologize when a mistake has been made. Because it is food that isn’t perfect, you do have to do a bit of experimenting on what to order. I have learned to stay away from the steaks for the most part but their burger, pork and chicken is excellent. Lettuce is typically not a good choice, but they have a lot of produce that is wonderful. And, their nuts, snacks, cereal and bakery items are all great. If you get an item that is bruised or not edible, your account is immediately refunded. I am also very happy to be purchasing food that would have otherwise gone to waste. Our country is the most food wasting country on earth so I love the concept and am willing to receive an occasional bruised pear or whatever in order to get all the totally edible and tasty food they do ship.