If I could give below one star I would. Cookie arrived round and not heart shape like I ordered. Cookie was a birthday gift for a dear friend of mine who had come to visit me from Australia after 4years. I contacted millies immediately who suprisingly responded promptly and offered a full refund or a replacement cookie. As my friend would not be staying long I accepted the full refund. A couple of weeks later I received a £3 refund into my paypal account along with an email to say that on this occassion my complaint did not warrant a full refund. Since this time I have been emailing Milloes backwards and forwards. They are still stating that I am a liar and no such full refund was offered! I have the emails as proof. ABSOLUTELY SHOCKING CUSTOMER SERVICE. I am utterly disgusted at the lack of respect that this company has for their customers. Spend your money else where and stay away from this lying, distrustful company. I have now taken this case to trading standards