Just to put things into perspective I don’t usually leave reviews or complaints as life is complicated enough and in the scheme of things buying an item of clothing should not be an endeavour. However, I have been compelled to as I found the bar is set biblically low in the Massimo Dutti store in Bluewater. The staff avoid eye contact and interaction of any kind as if it were in a zombie apocalypse. I picked out a suede jacket for my son ( which I hasten to add is one of the most expensive items in store) I stood by the vacant till and eventually a chap in a suit ( I’m assuming from his attire that he was the manager) arched his eyebrows upwards as if I had given him some adverse medical diagnosis reluctantly came over to serve me. I appreciate that this chap was not going to discuss Femat’s last theorom but there was no “hello” or retail small talk. He proceeded to shove the suede jacket (no folding or tissue paper) into the bag as if I had purchased a fake designer item in Wembley market. Now, I get it Mr Manager. Your childhood dream of working in Loro Piana has been dashed and you now find yourself interacting with us mere mortals in Bluewater Do not expect a whiff of customer service in this store. It made for a laughingly bad experience.