Professional Con Man The guy (I am not going to use the word engineer) come to our house, put his test meter on a DC diagnostics port (with his test meter set to AC) he told me he was on the terminals for the heating element, and guess what, the test meter showed a very low voltage. He told me the relay board was blown, and that you can only buy these boards unprogrammed, he said I would have to pay for the equipment to reprogram the board. He told me it was not worth repairing the machine, took his £80 call out fee for 10 mins work and left. I ordered a new machine, and when I pulled the old one out, I noticed where he was testing was actually the back of a circuit board, not the heating element, I took the board out, it was the control board, it had no programable chips on it what so ever, and none of the relays where blown. I emailed them to ask for my money back, no reply, called my credit card company, who told me as he had not left me any paperwork, not even a basic invoice there is nothing they could do.