The worst customer service EVER. I've tried on 4 different occasions to reach customer service & every time gets routed to Guatemala & other South American countries. They are not able to resolve Anything!! I received an charging case that just stopped working after 5 weeks - cheaply made and poor quality. For an existing customer of record, one would think they would say sorry & send another. After 45 mins- nothing. JUUL does not know how to care for their customers - no chance of speaking to anyone in U.S.
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