I love everything about JL. My parents always shopped there so I grew up knowing that JL was the first port of call for most things, and this has been repeated with our own daughter. JL staff are knowledgeable about the stock they sell and generally speaking the prices compare well with other retailers. I am always confident that anything purchased from JL will be dealt with should something develop a problem. The stores are pleasant, the stock varied and the online business is superb. Being able to collect a purchase almost always the next day from our local Waitrose store for free is a real bonus. I always check out products first on JL Online when contemplating a purchase. Sometimes I do go elsewhere, but more often than not it is JL. I am sorry that JL like many other retailers are having to rethink their business, but I trust that they will come out the other side in good shape.