Customer service from Amy was absolutely fine - my 2 star rating was about the actual listing itself and just because something is described as RAW or CUSTOMER RETURNS you can pretty much sell anything and there is no limit to how far from the advertised product it is. How you can sell a rebound net without the actual rebound net and say "oh but it said RAW" and our terms and conditions say it could have missing pieces... I think any right minded person would expect missing fixtures and fittings and possible damage to the frame but come on...the actual main bit of the listing to not be there ...that seems wrong