I entered an IVA with Jarvis (now https://debtmovement.co.uk/) and at first, I thought they were okay. This was a month or so before the pandemic then 10 months into my IVA my wife was diagnosed with breast cancer. At first, she went onto sick pay which was roughly a quarter of her normal wage. I called Jarvis and they said that I could take a payment break (you get 10 in an IVA spread over the five years you are paying back the monies). I was stunned, it was although they thought a one-month payment break would do then my wife would recover. I explained that she would be having a couple of operations and then chemo and radiotherapy so this was going to be around 12 months with recovery on top. I got no support or compassion at all, I had to beg for payment breaks considering our payment was around £500 a month and it was paying the bills or paying the IVA. We struggled for months paying what we could and ended up using all 10 payment breaks. Not any advice on reducing the amount we pay in any of the yearly reviews. The call centre is a joke, tried to call today and get cut off without speaking to anyone and the email support is worse not replying for days. I spoke to another Insolvency practitioner and they said it was disgusting that there has been no help due to my wife's illness. I will probably move my IVA to another company soon, but what makes me sick is that the payments that i have made will go straight to Jarvis and I've lost all other monies I've put into the IVA. Don;t use them!!!!