I have had several Range Rovers and dealt with many dealership here in the West Midlands and I have to say Lancaster aka Jardine Motors are the worse car dealership I have ever encountered. The Service Department and customer service is one of the most consistent I have ever encountered in that it is ‘consistently bad’. Had a telephone conversation with the Tyburn Road, Birmingham branch, the service manager Mark Lakin about 18 months ago and he said ‘I am the new service manager, any problems you can always talk with me’ Absolute, rubbish, you telephone them ask to speak with him and he’s never available. You leave a message for him never get a return call or rarely as to be truthful he did return a call one time from memory. This dealership are rubbish from the top to bottom. Customer service have a ‘No can do attitude’. Even though they are literally on my doorstep I will never use this dealership again. I’d rather use the Solihull dealership and drive 30 miles round trip than put up with Jardine Motors