HISTORY OF CLOCKED MILEAGE MERCEDES BENZ SOLD BY JARDINE MOTORS I am writing my experience with Jardine Motors and Mercedes-Benz, who sold me second hand approved used car with a clocked mileage, in order to warn potential Mercedes-Benz/Jardine Motors customers or already purchased a Mercedes Benz car. My bad experience begun with several things which came to my attention related mileage as I am a Systems Engineer who has been working for automotive industry more than 20 years. I suspected actual mileage could be more than what instrument cluster shows. I have ordered a Mercedes-Benz diagnostic/reading tool to verify mileage from Germany. If we need to explain with simply words how a vehicle system works for mileage, in today’s modern vehicles there are a number of electronic control units (ECUs) which communicate to each other over a network (CAN, LIN, Flex-Ray, Ethernet, etc…). More than one ECU hold vehicle mileage, not only instrument cluster. None of those modules can accumulate mileage higher than instrument cluster. Mileage information they hold, should be lower or at least the same and never higher. In case instrument cluster is replaced on the car, new instrument cluster reads vehicle mileage from ECU which has backup. There are still other ECUs holding mileage however not backup of instrument cluster. Having said that, people or trades whom want to cheat their customers, and try to sell vehicle as if vehicle has lower mileage basically tempering mileage on instrument cluster and its backup ECU and if possible other ECUs as well. Since a regular customer would never know this level of knowledge and believe what they see on instrument cluster, even people whom want to check, would not reach other ECUs to verify mileage. Unfortunately, current laws and rules are not enough determent for those who has a bad character and ready for fraud. Using the tool, I have read ECU’s and 2 of the ECUs hold bigger than instrument cluster which is potential clocked mileage. Instrument cluster shows on that day 21,673mls (I purchased at 20,050mls), ECU SAM-R holds 41,958mls, COMMAND ECU holds 489,821mls. Bottom line, mileage has been tempered one or even may be more than one time. What happens as of this point is really interesting: - September 2021, Vehicle Purchased from Jardine Motors at mileage 20,050mls - November 2021, I suspected mileage and purchased reading tool - December 2021, Tool arrived and mileage read, realised clocked - 10th December 2021, Sent e-mail to Jardine Motors - 12th December 2021, sent e-mail to Mercedes Benz Customer Service - 13th December 2021, received a phone from MB Customer and e-mail from Jardine Motors: I had asked a mileage reading at Jardine Motors with my presence with the car to be a witness for readings and agreed for 20th December 16:30 - 17th December 2021, received a phone call from Jardine Motors asking if I can come earlier and I agreed come where possible - 20th December 2021, received a phone call from Mercedes Benz customer service which I could not understand reason of this courtesy call and person who speaks over the phone annoyed me. Basically, he was saying that if I am not happy I can make a complain to Ombustman and they can interfere with dealer. Well this means Mercedes Benz has no manner and as long as Dealers sell and make money, rest of it does not matter for Mercedes Benz. He has also mentioned an independent authority to read mileage. I said that’s fine, who would be this authority? There was no answer… He also mentioned that Jardine Motors may purchase car back. No details and official communication… - 20th December 2021, arrived to Jardine Motors at 15:05, explained reception and someone come to meet me from office. He asked the keys to get the car into workshop without me and I said this was not agreement. I would like to see readings as this car is subject to fraud. He replied it is not possible since insurance not covers. I said, you knew I am coming and asked to be a witness and no one told me that it is not possible. Obviously, I did not allow them without me since it is very easy to override mileage with Mercedes Benz tools. I have been also advised I should communicate with them with my lawyer. Questions: - Why Jardine Motors does not me to witness to mileage reading if they are sure mileage not clocked? - Why Mercedes Benz does not step in? Does this mean that Mercedes Benz is happy as long as dealers sell whatever their manner is? - If intention is purchasing back my car, where is official communication - Service represent was very rude at Jardine Motors and told me I need to come with my lawyer. If your intention is to reject me why you did book to read mileage. - Jardine Motors rejected me to join making up insurance story. Was your intention to reflash the ECUs to adjust mileage out of my control? - Why Jardine Motors does not accept independent authority to read mileage? - Finally, Jardine Motors I am just a customer who is not happy being sold a clocked car, what is reason you are aggressive against me? Is this your customer approach? Bottom line, I hated I did this purchase and found myself inside a fraud and my mistake was trusting Jardine Motors as they are authorised dealer and behind it there is Mercedes Benz itself. This is a very good example of experience both Mercedes Benz and Jardine Motors are not trustworthy … My mistake is that not being a regular user and figured out what they did… +1 experience on top of my 20 years automotive experience…. I would highly suggest for those who would purchase a second-hand Mercedes Benz from any dealer or especially Jardine Motors, ask help from a professional to verify mileage on the vehicle before making such an expensive purchase in order to protect yourself! Follow me, I will publish information on a separate web page how whole case is going as only option taking this fraud to the court. I trust courts to stop these little giants who are easily involving with this fraud to make money!