Where do I start. We moved into Dolce Vita Villa, Son Bou, Menorca. Monday 26th, unpacked and within 30 minutes, 2 strangers enter without notice. They told us to leave as the balcony is collapsing. The maintenance man said this been this way for some time, the agent said it’s only just happened. Bear in mind we have just unpacked all of our belongings. We were then downgraded and separated into 2 villas. Bear in mind this villa was £550 a night, James Villas is giving us a £40 a night, Travel Lodge service. We were told we can move back into the villa Friday morning following a phone call on Thursday afternoon. Well it’s Friday now, all packed up ready to move. 50 minutes before moving back over, taxis arranged, airport transport rearranged. We receive a call to say we can not move back. This is twice they have left it till last minute, messed us around and no apologies, the agent finds it funny, laughing. we had to constantly chase James Villas for updates throughout the week, promised calls back, yet nothing. Mangers would not deal with it and palmed it off to the lower ranking members. Compensation or not, this has ruined our entire holiday. We had adults and children, we can not split them apart like they made us do. I WOULD AVOID AT ALL COSTS!