DONT EVER USE JAMES VILLAS IF YOU WANT A HOLIDAY Holiday Reference: 6417362 We booked a holiday at Villa Venere in Cyprus The complaints we have are as follows • The electrics tripped at the mains multiple times - (this obviously happens a lot as a notice in the property advising what to do if this happens) • The pool was FILTHY with thousands of flies and small creatures in it. The Pool was also falling apart with large chunks of plastic hanging off the sides (trapping more animals). • I question if the pool even had a filtering system in place. Clearly the pool has a major issue as the hose pipe left running into the pool is constantly on – adding more water to the pool. • The hot tub was grimy – full of dirt, flies and it smelt terrible – obviously hasn’t been emptied and cleaned for months (or longer) • The washing machine didn’t work • The BBQ was not a BBQ but a metal trough – clearly parts missing • The front door was ill fitted leaving large gaps at the base of the door, this resulted in multiple visits from slugs and other slimy creatures We don’t expect the house to be perfect, but it’s clearly a dated house (photos are from years ago and the house looks NOTHING like the pictures), but this was NOT on! We contacted you by WhatsApp as per instruction email sent by James Villa – advising your expert team are on hand 24/7 to answer any questions…. We kept doing this every day but got no answers. We had to stay at alternative accommodation as this was not a habitable property. When we returned we requested a full refund and offered that a simple refund would be enough as long as The matter was resolved within 7 days. 29 days later they offered me a full refund but refused to pay me for my added expenses of having to book alternative accommodation