We visit the island every year for a holiday and to visit family ,every year I promise myself a visit to the pearl centre and after years I finally made it this year.it truly is a lovely place and the Pearl's were beautiful .My dear husband told me to choose a necklace and he would purchase it for me .I found the one for me and a very nice assistant helped us and this is when I was truly disappointed she advised us that there was only one size of chain which was 16 to 18 inch .I asked her if this was the same for all the necklaces and her reply was yes .she said if I really liked the pendant then perhaps I could purchase a chain elsewhere .I asked if I could just purchase the pendant without the chain and she said no .surely I am not the only person that needs a longer chain .I was so disappointed. We would have paid extra for a longer chain ,instead I walked away with nothing and you lost a £95 sale .I wonder how many others you have lost .S Hazell .Swindon Wiltshire