I booked property 14959 in Cullenstown 28TH JULY/4TH AUGUST. This property was supposed to accommodate 8 adults. I paid over a thousand pounds for this holiday and was devastated when we found that the advert /photographs had no comparison to the reality of the said property. The owner had very deviously taken pictures of the property by removing furniture and making it look as spacious as possible. Actually the advert said it was all in one room but the deception was that the room was no bigger than the average sitting room with a kitchen, dinning room and sitting room all in a 17&13 feet space. One two seater sofa and a television from the 1980 s with no access to modern day equipment. NOTHING like in the advertising Imagine is promoting. No INTERNET, MOULD in both bathrooms, bed totally below any standard all round poor hygiene. I left on the 1st August because it was so uncomfortable and complained to the owner who laughed at us and was not interested in any complaints we had. I contacted imagine Ireland customer care and was told it would be investigated. After a week of no comeback I rang the customer care team and was told someone would call me back that day no one did, finally I rang Imagine Ireland today 20th August and was told basically that my contract was with the owner who is still advertising the same false photos on this property with Imagine Ireland. I was promised an investigation but got nothing from your care team.