I have used I love Meet and Greet in the past, there were no issues and I would have recommended them. HOWEVER! I used them in July/August 2022, and would now avoid them as I do not trust that they would take any responsibility for damage to a vehicle. Here is the story: I inspected my car when it was returned, and it appeared fine, except for a small, tiny, scratch. I could not confirm whether it was caused by the company, or not, so in accordance with their policy, I pointed it out and asked them to take a picture before I left so I could double-check it against the original photographs they took when they collected the car. Immediately I was faced with hostility from the member of staff, who claimed that I was accusing them of causing damage and that they would prosecute me for making a false allegation. They told me that if I wanted I could email the office, but that they would not care anyway. They made an unnecessary scene, shouting and causing bystanders to stare - at this point I had made no accusations, I just needed to point it out before I left as I knew they would accept no liability if I didn't show them at the time. So, I emailed customer services who were awful, they sent a fuzzy photograph of the photograph taken of my car when I first dropped it off, meaning I cannot see if the damage was pre-existing or not. To be transparent and allow you to make your own opinion of whether you would use this company I have pasted the email chain below: On 2 Aug 2022, at 22:15, ILMAG Customer Services wrote:  Thank you for your lengthy email. Our drivers do not need to be subject to abuse and you obviously upset him with your accusatory manner that we had done this damage. Attached is a photo showing the damage to be there on collection so we did not do it and this whole thing could have been avoided. We find ourselves being subject to many false and fraudulent claims – so sad when we are one of only a few reputable companies. So we accept no liability as the damage was already present on collection Regards The I love Team Sent: 03 August 2022 06:34 To: ILMAG Customer Services Subject: Re: Complaint relating to booking reference DFCVCS I am appalled by your response. I did not subject your driver to abuse or accuse him or the company of causing damage, yet you appear to assume that I did. I’m unclear how you have come to this conclusion. It appears that you are forming an opinion / judging me based on the poor behaviour of other customers, rather than reading the facts I presented in my email. You might be a reputable company, but your response to a customer simply making an ENQUIRY about damage does not make you reputable. I do not think your response is satisfactory from a customer service perspective and I would like this forwarded to your manager so they can see the poor responses that the customer service team are sending to customers. On 3 Aug 2022, at 18:28, ILMAG Customer Services wrote: Thank you for your email. We are a family business so all concerned know about our response. We have nothing further to add. The damage was pre-existing and we accept no liability Regards The I love Team