DO NOT USE - absolutely the worst service. They didn't deliver me my shoes and my ski jacket back for a total value £1,400 and the customer service has been totally useless in trying to sort out the issue. I'm going on a ski tri in 3 days, I'm on the phone with them for 2 days (5+ calls made) already and they either IGNORE or LIE to me. When I realised that some of my items are missing, I gave them a call and they said that they couldn't retrieve my shoes from a special service on time, so they will deliver them the next day. No information on the ski jacket. I had to call them back after 3 hours (although they promised to call back straight away) and they said that the jacket needed more time to dry so it should be with me together with the shoes the next day. Okay, why was I not informed of that before I find out that my belongings are missing and have to call them? These things happen and I don't mind waiting an extra day but the attitude is unacceptable. IN AN HOUR, I receive an email that my ski jacket will be delivered in 3 WEEKS. Obviously, something happened and they lied that it needed more time to dry. They also keep calling my ski jacket a leather jacket although I've said 5 times, both via email and on the phone, that it is not a leather jacket. Are we even talking about the same item??? I demanded that my items must be returned no matter what their conditions are ASAP. In return, they send me emails that they are checking when my items can be ready. This is ridiculous. I'm still left without my clothes for my upcoming trip. I've spent hours on trying to get an answer from them and they just don't care. Also, they did not return my original hangers and they did not give you their bags that you can re-use. It's all a lie.