Few points to improve Positives a) SPOCE customer service/ Admin representative who did the booking was excellent (10/10) b) Trainer was excellent (10/10) c) Location was good (parking space, beach, etc) - 8/10 d) interactive foundation Q&A Negatives a) Staff of the hotel / allocation of resources b) Dont use CDs. please use a pen drive. Most computers dont come with CD drives anymore c) Not enough model question papers d) Not enough options for breakfast even to purchase e) Rooms were too cold Might help you business model a) Give a 10min demo about SPOCE achievement and what they do b) Check how SPOCE could keep the community linked (not just one way of sending marketing material) example : blogs, job site, c) Most of the candidates will come back in 5 years to resit, they tend to do this with friends or with someone they know. Find how you can knit them together (social media) d) Create an annual workshop or get together, make the participants feel like family e) SPOCE should have a value proposition compared to other providers, what do you offer, is this distinctive enough? f) Keep your community upto date informing about new developments / changes in UK, world, etc - not just marketing material where people just delete or push to junk g) Since PRINCE 2 to MSP, i had no relationship with SPOCE, its just another tutor (no reason to come again) f) Consumer should feel proud for been at SPOCE, this will help you to increase your margins in the long run Good Luck suresh.daniels@coats.com