Alan the trainer was very good, after an intial bad start when he was late on the 1st day. The organisation and customer service of SPOCE was poor and I won't be recommending them to the rest of the people in my organisation planning to go on MSP or PRINCE2 training. No offer of electronic materials even when asked despite the fact that AXELOS do have electronic versions of the textbook. Course changed location with no notification and there was a delay in SPOCE providing a vendor number to my organisation so that a purchase order could be raised and me be confirmed on the course. Combined this brings the overall score to normal which is a shame for the delivery that Alan provided which was thorough, educational and coaching in style.