I placed an order on 15 September 2022 for a complete set of bedroom furniture. The description led me to believe it would be around 2-3 weeks for delivery. This cost me £2,486. I rang up on 26th September to request a rough delivery date, to be told all items would be coming in at different times between the end of November to the middle of December 2022!!! The following day (20/09/2022), I emailed to advise I wished to cancel the order. I followed this up the following day, due to not being contacted at all about the cancellation. I was informed I would receive an email with 24 hours. I did receive an email offering me £250 cashback to keep my order going. I emailed asking the terms but then changed my mind so emailed saying no and that I wished to still cancel By 30/09/2022 I had not had a reply so I rang and was told it was my fault because I had emailed more than once, sending my email to the bottom of the pile!! I cancelled by phone and was assured my refund would be in my bank account within 10 working days. So, 14th October arrives, no refund. I rang them at 8am and was told it left their account the day before and would be held in the banking system.and it would be with me by the end of the day. I rang my bank (Natwest) and they could not see any money from HomeDirect365. So around 3pm I called HD365 extremely annoyed. I wanted to speak to someone in charge but was fobbed off that they were all in meetings but was informed that they money had left their account at 9.25am that day. By now I was libid as this had changed considering they told me it left the day before. I was told it was with my bank and it was them who were holding on to it. So, I ring natwest again and was informed that this is not how they operate and any refund would be put immediately back onto the card it had debited as soon as the money left HD365 account. So ANOTHER call. This time I spoke to a manager (who actually answered the phone so was not in a meeting). I was informed they were onto their merchant bank (Paypal) who themselves had caused the problem by sending the money somewhere which was holding it until 20th - 25th Oct. I explained that I had no money to go shopping to feed my children as I was waiting for this money which I should have received that day at the latest so could they do an immediate bank transfer to me for the full refund and then take the matter up with PayPal and have thr mo ey diverted bank to their account. They point blank refused to do this. So, here I am on thr Sunday afternoon. Still no money and the chukdten and I have had to eat what we could muster together from tins of food and anything in the freezer. This is totally their/PayPal fault and they could not care. I will have to start again tomorrow phoning them and trying to sort it all out again, just to get MY MONEY BACK. AVOID THIS COMPANY!!!! THE DELUVERY TIMES ARE NOT WHAT IT STATES ON THEIR WEBSITE AND IF YOU CANCEL, YOU WONT SEE YOUR MONEY AND WILL GO THROUGH A LOT OF STRESS TRYING TO GET IT BACK!!! ABSOLUTE COWBOYS WHO SHOULD BE CLOSED DOWN IMMEDIATELY!!!