staff polite good at refunds but have only one concern i got a dvd tron legacy staff brought it from back of shop due to none at all on shelf, it was loose in case so i asked staff if they would check the item they opened it and the dvd was badly marked next day i had gone in that same disc was out on the shelf not shrink wrapped so i knew it was the same dvd put back on shelf when items like this is put back on shelf then its disgusting how low can a respectable store like HMV that as been on the go far back as i can rememeber have this kind of respect for customers by putting a faulty dvd on the shelf and expect a customer to buy it even if it got shrink wrapped and put back on shelf customer would only take it back HMV you need to put your'e head down in shame