HMV again fails rang up on the 10th August to see if item arrived in stock get told came in on Friday the Friday which was the 6th August, NO TXT message to say it had arrived. On the 9th August asked a new member of staff if order had come in looked in boxes several times looked on computer stated still on order, no disrespect HMV where do you get your staff from this new member looks miserable does not smile customers should not have to see this considering we pay there wages this is a good way to treat customers not even one apology about why I never got a txt when you ring customer service 0333 your on hold 20min then goes dead what's up HMV don't you like complaints