Everything was going ok, had authorisation for consultant etc. Problems after this include - lack of call back\information from April UK. A day before surgery I had to call yet again chasing for another authorisation number for the operation - turned out they hadnt contacted the consultant to get procedure codes etc. I had to continually chase thoughout the day. Then April UK flatly refused cover using a typical "get out of paying" - using a symptom listed 7 years ago - but not linked to actual diagnosis! I am moving all my company insurance policies away from April UK after this experience! Will never use them again! And April - please dont reply "please contact us to discuss" because if you really wanted to correct this - you would have better customer service to prevent such things happening in the first place! April UK have treated me disgustingly and they should be ashamed of their money grabbing ways!!