Awful Customer Service. The initial set up was relatively easy, but as soon as you had an issue, the service went significantly downhill, and they did not want to hear about it. Had over two months worth of ongoing issues from our energy provider since moving out, as when starting up the process, they typed in the wrong reading from the image of our meter that we sent over. At first we were trying to fix it through Acasa themselves, but they kept replying every week or so, saying they'll look into it then ignored us completely. Now we've had to contact the energy company directly as they have not tried to correct the mistake they made, so currently trying to dispute it. Such a nightmare. Personally I would definitely give them a miss and stick to previous services such as Glide, who provided a much better service.
Helpful Report
Posted 1 month ago is rated 3.00 based on 2 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on 0116 350 0610 . Book a Call

Alice, Customer Support

Start Your Free Trial