This is the 2nd time in a month PMRassistance failed to me but in this occassion was gross as I was left abandoned. I was told the company is called Wilson James. I have heart problems, and recent history of bleeding from gastric ulcers for which I was admitt d. It long ago at hospital. Those 2ry to stress and anxiety. I am also diabetic asthmatic and suffer of chronic pain syndrome. If I could i would prefer to go in my own but I had 7 Orthopedic surgeries. I ended calling 999 and asked for the police. I was actually not feeling very well because the lady who was goi g to take me in the wheelchair asked me to stay d up to give the chair to another passenger who came for a companion. Poor suppor from Iberia too.Rhey didn’t consider my background medical history. Just only after I phone 👮‍♀️ police someone came for me. I met the lady who took other passengers and left me . She was told I phoned police and it was a nightmare as she was trying to justify because she was claiming g we were 6 passengers who require PMR and she was left to do all the job. I was terrified as i knew the trains with the strike starting next day were expecting to be overcrowded and I was right. At least in this occassion my suitcases were in the luggage platform becuase in a recent journey in November my suitcases disappeared as the aircraft arrived ages ago and my flight didn’t appear in the screen. I met another passenger who was in my flight and she said her suitcases were missing but someone put mine somewhere else. So wine needs to do something as someone will die there as I said I was not feeling well ….