Trustpilot reviews Thanks for your review! Haven Add photo Your review is pending.Read more JH Jayne Holmes 9 reviews GB Rated 1 out of 5 stars Be warned people absolutely disgusting…they don’t care about people just how much they can rinse people for Be warned people absolutely disgusting despite warning them 3 months prior to my booking which was paid in full rhar I would not be able to go due to my mother been diagnosed with u treatable terminal cancer as I hadn’t checked the box or accidentally unchecked it they would not refun any money Ok so my mistake however absolite robbery I could understand if I rang last minute But to ring 3 months in advance wirh exceptional circumstances such as this on a holiday paid in full then any decent caring company would refund!! The money this company makes is absolutely disgusting Instead they offered a credit for half the value of the money paid and has to be used by end of this year I wouldn’t Care but 3 months notice they probably re rented the caravan easily so got 2 payments… soooo angry with them tbh Absolutely useless and disgusting!! Making money of people going thro emotionally crippling times and anyone whose experienced such a diagnosis knows that expenses shoot up with extra medical appointment time away from work to attend escort support effects income etc etc etc so a refund would have helped tremendously and other company especially one as large as haven would see that and under such circumstances make allowances especially with such notice apparently had I notified them a few days earlier they might have been able to do more!!! Absolute insult to injury Absolutely avoid or don’t pay any more thet deposit to last minute just in case Disgusted tbh shame on haven!! Proof could be provided obviously so exceptional tragic circumstances need to have a different approach In fact I think haven is the only company that would refuse a refund under such circumstances regardless of a £20 policy or not!! Well done Haven shown jist how false your family caring facade is!!!