Hi Hafele India Customer Service Team, I am writing to express my deep disappointment and frustration with the service I have received from Hafele India. As a loyal customer who values safety and quality, I am appalled by the way my concerns have been handled. 2 weeks back, I sought assistance from Hafele India for deep clean service of my hob and chimney. Right after my call to the customer care, I was contacted by Hafele representative in Hyderabad and they confirmed the date and time for deep cleaning. The technician AKBAR JUNED (+91 93914 59618) came from your authorized service center and while I was in my official calls, he threated my wife about risk of stove exploding due to problem with the piston. ( WE NEVER HAD THE ISSUE AND WE HAD JUST CALLED HIM FOR DEEP CLEANING SERVICE ). But if someone talks about risk what can a customer do?? My wife asked to replace the piston ( deep down she knew it was not needed) and Akbar replaced the piston and charged us INR 6400 ( bill attached). He left immediately after taking money and stole the old piston too. Which clearly means there was no problem and he just wanted to fleece us. Why did he take the old piston back? Secondly, after he left our stove burner started giving issues. We tried contacting him 100 times but he does lift the phone calls. We called his agency but no response. We called Hafele customer care but no response. Its been 2 weeks already and my burner has an issue which is risk to our lives. My experience with Hafele India has left me feeling cheated and betrayed, not to mention the potential risks this ongoing issue poses to my safety and that of my family. I demand an immediate resolution to the problem, and I expect a full refund for the services that were clearly not provided. I need refund of my INR 6050 . I urge you to take this matter seriously and rectify it promptly. Failing to do so will not only lead to further damage to your reputation but may also necessitate legal action. I also demand to remove this vendor from your list who play with lives of innocent people. Now you tell me he is not authorised person. My question is how did he call me on your behalf when I raised a request in your toll free number??? This means there is a big scam going on in your customer service team. I have shared the invoice copy as well. Thanks Vicky 9640909623