When I bought my holiday home about 10 years ago I went with Intasure. After not claiming for 6 years I had a leak in my boiler and needed carpets replaced in the bedroom and hallway which they did with little hassle. 2 years later I got broken into and had an amount of cash stolen. I asked if I could claim for this and the lady said lift it all and how you got it and we will see what we can do. I did this over the next two weeks and was told no we don't cover cash I said "well I wasn't told that I've just wasted my time". Never mind... they paid for a new door lock after the break in. About a week before renewal I noticed that the bathroom floor had gone spongy and was giving way due to the leak some years previously so I found them up about that. I was told yes take photos of the damage etc and it will be part of the existing claim for the flood in the first place so you will not pay excess. I thought this was quite good so took photos sent them to them and started a claim. About a week later my insurance was due for renewal and I just got an email saying they had decided to cancel it and would not renew me! I asked three times why this was but never got an answer it was a company decision apparently? My insurance by then had run out and I had a letter from the site manager saying I was in breach of contract as I had no insurance on my mobile home and he gave me a week to get it!I tried to get insurance which is part of my contract to be on this site from other companies but because I had an ongoing claim with Intasure they refused to insure me. I had no option but to cancel my claim with Intasure which is probably what they wanted originally. I then found a company that was willing to ensure me even though I'd had insurance cancelled (which stays on your record for about five years) and many other companies won't touch you. Basically they left me up s*** creek without a paddle I would not recommend them at all.