Have been using KTM online via both their brands, fonehouse & metrofone, since last 8 years. Never had an issue with either in placing orders, delivery or cashbacks. In fact once I ordered for a friend and his wife and messed up the email addresses whilst ordering so could not access an online account. As they say a companys' customer service levels comes in to play when you habe a problem. The CS guy was nice and polite, understood my issue and though he ciuld not get me online access, he gave me a solution and all my cashbacks over the two years arrived without any issues straight into my bank on uokoading bills to their website. Keep it up KTM, you have had atleast 2 dozen orders after that as Inorder for all my friends and family and manage their cashbacks.