This company does a credit check before internal security checks which many people fail. As I didn't realise they had multiple names I ended up with 2 credit checks being done (both passed) but still no phone due to internal security fails. I then could not get a phone directly with 3 due to the 2 previous credit checks done with them despite my credit being good, can't blame them as it must have seemed strange. Had to go with the more expensive Vodafone and this company lost 3 a customer who would have had 4 contracts with them eventually. Companies should be careful working with KTM