I have been a regular customer for 14 months and have never had a faulty issue so I have only been a purchasing customer However three days ago I purchased an item for 800 euros which is rather expensive as the item is nearly half the price at other locations. Upon opening the scooter and then having to download apps and not being to undertsand as it was in Chinese, I tryed to connect via bluetooth. When it connected I found that the item did not work and has a motherboard fault as this is displayed when it runs a self diagnostic analysis I wanted to return the item and either have it exchanged or recieve a refund However upon finishing work at 1800hrs, I raced to the Rogier store only to find that when I arrived to the top in the elevator the shutters were down and I was refused entry even after explaining the issue. The words "were closed, go away and come tomorrow" were used I explained that the website advertises the store is open till 1900hrs however at 1845hrs they were clearing out the store and refusing entry. Not only have I got to make a 45min travel back to my apartment butI have to travel back another day which is ridiculous. I got soaking wet having to push around a faulty electric scooter, knowing that your other store, I could.if made if I was aware that you do not serve customers after 1845hrs. Reading your website I assume that the SLA "Service Level Agreement that is offered to the customer and the services of FNAC are available untill 1900hrs which ut clearly is not. My current issues are - False advertising of times Refusing to agree to the SLA Lack of product knowledge Rude to customers Not very helpfull No customer satisfaction They say, you pay more for good service in which this case you clearly dont I will be persuing a refund and will no longer be shopping at Finacs in Brussels From a personal experaince, if you want better service, lower priced items, better knowledge of products and agreed SLA - I highly recommend Media Markt