I called Flip out Sandwell to get a refund for a visit where my daughter was assaulted by another child and I was threatened by a parent of the child while the staff just watched and we left early as there was no help at the venue, piu 4 requests through their customer service and no reply from them in 2 weeks. tried the online chat which say’s "we are available to chat." then when you enter your details, it says there is no one to chat. no number for HQ called the Oldbury branch where the incident happened and the person said call the police if your child was assaulted, they said nothing 2 weeks ago when it happened. I asked for his name he said MR Flip out. I said AND YOUR REAL NAME, he said Mr Flipout first name I said, he said Dave. So, Dave Flipout apparently runs Oldbury Flipout and is ignorant and wants to destroy your business through poor customer service which let’s face it appears to be normal for your business at this point. broken mirrors and toilets in the bathrooms, grubby dirty equipment and no contact for complaints that anyone cares about. would you like more for this list? never enough staff serving food. staff prefer to talk to each other than deal with the people in the building. I could go on but that will do for now. Oh, and yes, I will be posting this review to anywhere that you are reviewed. Waste of money and total ignorance from your whole business. To parents! There are better alternatives.