We Traveled from Hereford to Hounslow flip for my nephews 4th birthday , my sister in-law paid for flip out experience along with party food and a party host, ( which was non existent through out ) . On arrival the check in area was extremely congested and chaotic with no one seemingly knowing what to do , the group consisted of mainly children aged 4 and under which she informed all accompanying adults would have to pay . The room wasn’t ready so the so called part host said she would take all gifts in to staff room and would be taken to room in time for food . Drinks would be brought to them through out , these took considerable time to arrive . Adults of the group were not informed that they could purchase food and drink with a discount this was discovered at the end of the so called party experience . The laser tag was not suitable for them and they were all disappointed investment into the gun only laser tag would make this accessible to all rather than large heavy body type . The room was not prepared just all piled on table to be sorted. The food was disgusting pizza and hotdogs, the hot dogs which I tasted were cold and tough and a texture like rubber all got wasted .. The host had lost one of the gifts had a half heart look for it and. The possibility of it being in the next room was high but we were not allowed to look ,and non of staff were bothered in following up even though they said they were looking my wife and sister in-law returned upstairs to find the staff who were supposedly looking. For the lost gift sat around talking ,and with disgusting attitude and no customer service or care apparent. GIVEN THE INITIAL HIGH COST THEN THE EXTRA CHARGE (4 s and under must be accompanied) POOR CUSTOMER SERVICE AND TERRIBLE FOOD. AVOID WASTING YOUR MONEY .