Bought some wire baskets from them - however the instructions on the website were not particularly clear and I had made a mistake with understanding the measuring. Had to return the item and have never had to deal with such a rude, dismissive and obnoxious person in Customer Services. The company clearly needs to understand the meaning of customer services and train their employees to an acceptable standard which this was far from. The gentleman I spoke to refused to give me their name and could not have been more unhelpful or dismissive had they tried. If you dont mind being treated like an idiot and spoken to in a derogatory manner then by all means use them, I certainly won't again and nor will my builder.