We have been trying to sell our apartment for over 12 months now , We lost our first sale because of Firstport's incompetence and failure to act in a timely manner, they took over 6 months to respond to our buyers questions which meant our seller could not wait any longer as they only had a 6 month mortgage offer . Second sale fell through at the last hurdle as our purchaser discovered the " Service Charge " had increased by several hundred pounds per annum. Our third sale is in progress now and guess who is holding up the process . Firstport were contacted by our solicitor on 7 Feb and are still awaiting a reply despite promises of " We will escalate this case " We have put this case as a priority " and "We have given this case to a senior manager " All complete lies , this company have cost us close to £2000 in lost sales costs, surveyor fees and search fees . Avoid Firstport at all costs , very quick to take your money though