Deborah
Purchased a Next Sideboad, Anderson 3 Door Sideboard, in June. We set it up the day after it arrived. The doors didn't align (top right and middle). There was also defects (small chip) and mdf wasn't mentioned in the product spec. Called Next Customer service they said we will take it back straight away. Called again a couple of weeks later to say it's still not collected was told they are waiting on a van to Ireland. Called again in July was told an inspector would be calling out September 9th. He arrived on a Saturday morning at 8am, not arranged, and without a mask. He spent 15 mins taking pictures, serial number and measuring it. My wife questioned him about why no mask and not the original appointment and he said best if I leave. Tried Customer online chat and after nearly an hour they said a technician tried to access the sideboard then cut the chat. Terrible experience with Next.
2 years ago
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