Took my car in for an MOT and air-con regas, had to ring several hours later to find my car needed repairs but they did not know what needed repairing. Returned to the garage to discuss the repairs, after asking for their professional advice they only told me ‘it’s your choice’. I explained I am asking their professional advice but they refused. I was then showed what was wrong with my brakes and was spoken to by an incredibly rude and patronising mechanic that proceeded to state I was calling him a liar about my car. I explained that my car had been serviced every year which he disputed despite offering to show him the service book. 7 hours later after being mocked and insulted, 2 new tyres and brake shoes and £300+ down later we finally left.
The centre is vastly understaffed, repairs take forever, and the staff are incredibly rude towards customers.
Will not be using this centre again as after the repairs I have just had more problems with brakes!
4 years ago
Formula One Autocentres has a
4.4
average rating
from
358
reviews
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