Jessica Watson
DO NOT LEAVE YOUR CAR IN THE HANDS OF FORMULA 1 AUTOS. I had an awful experience using their services. I booked my car in for a service and MOT. The first issue I had with them is that they carried out nearly £500 worth of work without my permission. The manager insisted that he had a conversation with me on the phone, which never happened!! Funnily enough they have never been able to find the recording of the conversation either. SECONDLY, the next day I used my car and soon discovered an issue when massive plumes of smoke were coming out the exhaust. The engine eventually cut out and RAC had to tow me back to the garage. After 2 days of no contact, they told me that ‘somehow’ I had 7 LITRES OF OIL in my vehicle when it should hold a maximum of 4l. When I asked F1 how this could have happened they accepted absolutely no responsibility and said they had absolutely no idea. One suggestion was that I could have put it in myself!! They rectified the issue, but as you can imagine I was concerned about the general state of my car, and was mostly worried about the next emissions test. When the regional manager finally got in touch with me, I explained that I wanted to get the car checked out elsewhere but he was adamant that he would take care of it himself at another F1 centre, which I explained to him wasn’t impartial. I had to fight with him to allow me to take it to a Vauxhall garage and he pay for the cost. Lastly, but not least, along with the cheque to reimburse me, they had the cheek to send me £50 in vouchers that can only be spent at any F1 Auto branch. THE AUDACITY! I can reassure you these will be going straight in the bin as I will never be using their services again, and encourage everyone to do the same.
5 years ago
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Formula One Autocentres has a 4.4 average rating from 358 reviews

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