Gillian Mobbs
AVOID AVOID AVOID Formula 1 Autocentre - Bulwell I booked the 40 point Master service with them. I dropped the car with them at 8.30 in the morning, I went into collect at 5.30 but had a wait of 30 mins as the car wasn’t finished, they had mentioned there had been an issue with the oil filter. Unfortunately when driving home after collecting it I noticed it was chugging , I nipped to Tesco on way home and when I got back in the car I noticed a puddle under the vehicle. I drove the mile home and had a look underneath the car and saw what looked like Oil dripping out, by this time I was aware of a very strong burning smell, there were also two large puddles under the car. Obviously I was unable to contact the garage that evening as they were closing as I left. This left me with a car I was unable to use and I had to cancel a meet up with friends in Derby that evening ….. bit annoying I waited at home the next morning for the garage to open so I could phone, I explained what had happened and despite at first trying to tell me it was residue left over from where there had been a spill during the fitting of the oil filter they did take eventually take my concerns seriously. I spoke to Ian who was very helpful, he agreed to get the vehicle recovered and sorted if I could get the key to him. I had to make my way to the garage and then onwards to work where I was over 2 hours late. The car was sorted on Tuesday and I was told it was a faulty oil filter and that was why the vehicle has lost its oil so I was able to collect on Tuesday at 5.30pm There are a few things I'm not happy about, although they did collect the car and sort it the next day . I am concerned that I drove my car with oil leaking out everywhere and worried about damage that may have been done to the car. I paid for a 40 point Master service, the last point on the list was to take the vehicle for a Test drive, this was not done, my vehicle was taken off the ramp and then handed over to me… had they test drove it they may have noticed the fault and I wouldn’t have driven home putting myself and my car at risk. I was very late for work Tuesday morning which has done me no favours career wise and I have lost pay as well as having to arrange and pay for alternative transport arrangements throughout Tuesday I feel that I was let down by the garage, I paid a lot of money for a service that left my car undriveable
5 years ago
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Formula One Autocentres has a 4.4 average rating from 358 reviews

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