I have been using reliable STIHL products for 20+ years and recently purchased a brand new MS 271 last week while taking my MS 291 in for "unexpected" repairs. If I had known that I would recieve such poor level of customer service from head office than I would have reconsidered taking my business to a different company that provides honesty and factual information, stands behind their products, and provides their customers with high levels of service. Broken saw with no support and was limited to a 16" bar on my new purchase as other lengths were not in stock. I will be selling all of my STIHL products and sharing my experience. Very disatisfied and if I could, I would rate- no stars