If you are ordering Dune London shoes and are outside of the UK, the customer service is poor. During COVID, the phones are turned off, so you have only a live chat option, although even this is not available for international orders. My order number could not generate a refund sticker, so I had to contact them and they are very slow to respond. They received my returned merchandise two weeks ago and still have not issued a refund. Their site says it can take up to 21 days for it. I would not recommend ordering from them simply because the refund process is incredibly slow and inefficient.