My provider was fantastic and she listened to me and gave me information, but also asked if I had questions and thoroughly answered every one that I had. While the service seemed expensive to me at first, I realized that I could use my HSA card as payment. My HSA provider requested documentation, so I requested a receipt from Done. They sent me one in just a few hours from my initial request through their customer service system. I'm so glad I spent the money on the consultation. And have signed up for the membership (also using my HSA). After all this time, I still felt like there was something "wrong" with me, and using Done. helped me to finally figure out that I had ADD that needed to be acknowledged and treated. I feel like an even better version of myself!