*** Do not buy from Distinctive Chesterfields, dishonest & rude seller *** If I could give less I would, this feedback is mostly in relation to the attitude of the sales, management & pathetic customer service. I spent over £6k with this company just over a year ago and the purchase was supposed to include a 5 year protection plan. One of my sofas has a whole arm that has completely lost its colour, I phoned the insurance people to ask what can be done to rectify it, they said I didn't have a plan in place and even if I did the plan wouldn't cover it because its a fault with the leather and sealant and the manufacturer should rectify it. I rang Distinctive Chesterfields London and explained the situation and emailed all the details which they just ignored even after repeated (8) chaser emails and (6) phone calls. They eventually palmed it off to the Northern office who were just as bad and dismissive. It would appear they are charging for protection plans but not actually supplying them, hoping the customer wont notice! This in my eye's is FRAUD! Even when challenged they refused to accept responsibility/acknowledge for not setting up the policy. and said that I am now covered, 3 weeks later still nothing received and no cover! I requested a local leather repair specialist to assess the situation & quote accordingly. They came back and said it's a fault of the colouring and leather sealant and because of its location on the arm it has accelerated the fading. They quoted £360 for fixing the fault and sealing it properly. Absolutely disgusting behaviour from Distinctive Chesterfields. They are all nice and helpful whilst selling as soon as they get your money nothing and rude! This is quiet obvious NOW whilst reading other reviews! *** In general do not buy from Distinctive Chesterfields, dishonest & rude seller *** I for one will never buy from them again and suggest you don't either.