Neo
Very Disappointing experience. Company was recommended to us as we were doing big new kitchen project. We have ordered advertised Evocore vinyl floor for over £1080, then ordered additional underlay from same maker as been advised its required at the cost of £400. All was fitted and lasted 2 weeks. Gaps started to show all over the floor and floor started to raise in certain areas. It was last summer 2022 when it was done. We have contacted the company immediately as this floor comes with LIFETIME WARRANTY apparently.... Long story short we are now 10 months later and this was never addressed by the company. Floor is moving all around, several pieces are deformed due to heat from last summer. There was never any mention this can not be used in UK SUMMER temperatures. If this is sold in UK it should last the climate. Company blamed us and the fitters from day one and never took any responsibility for faulty floor. The colour we have used has been discontinued so we can't even buy and replace some of the damaged panels now. £1500 floor looks like 20 years old cheap vinyl in £32k kitchen. Absolutely disappointed with lack of support, lack of help or ideas how to solve it, generally we have had no help whatsoever from the company. Also all their email replies goes to Spam folder. Very hard to communicate. We should go with BQ floor for half price and I'm sure it would be much better experience.
1 year ago
Read Direct Wood Flooring Reviews
Direct Wood Flooring has a 1.9 average rating from 17 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial