we booked our return ticket for Las Palmas - Tenerife connection. The service provider was ARMAS. According to the given port location by Directferries, we could not find the ferry location though we were in the port 1h before departure. We had to walk to few locations without success. When we were on the return journey, we realized that there is a shuttle service from city to ferry in Las Palmas. Such information needs to be provided to customer while buying the ticket. So, for the outbound journey, we had to buy another ticket, from another service, costing another Euro 100. When we informed this situation to Directferry after our journey. They said that we should have contacted the service provider. If Directferry sales tickets, they should take the responsibility to provide the correct location to customers. It is not understandable, why they mentioned to contact service provider. Based on this experience, I will never buy ticket through Directferry, but first search the local ferry operators, and get the ticket and other relevant information. Also, we found that the other operator provides a good customer service compared to the one with Directferry.