I am done with Dell Computers. I have been purchasing Dell Computers exclusively ever since purchasing my second computer. I have purchased well over 15 computers from Dell, but as of today...I will NEVER purchase a Dell Computer again. I have always precipitated the great customer service and tech support. However, slowly over the years it has gotten worse and worse, starting with the tech support going to a foreign country where obviously they have no clue what they are doing, they so obviously read from que cards and repeat everything you say back to you...while they scramble to find the answer to your question. As if the tech support going way down hill was bad enough, today I called about purchasing a new computer and got the same sort of "I have no clue what I am doing" sort of help from customer support while trying to order a computer. I was already frustrated when I called and of course got the typical "Thank you for calling Dell this is Tom"... (yeah lets start this call off on a lie Kumar). Yes Dell, you have lost yet another customer, and based on the stat above that says only 8% of people would recommend you, I am willing to bet that Dell will not be around for long. It is a shame to see another American company go down the toilet. But Apple Computers will be happy to take my money, and GET THIS...they have people that actually speak English when I call. Yes they are more expensive, but for me...I am willing to pay extra for good customer service (as well as people that I can understand and that can understand me).