My Inspiron laptop became unstable on Monday 2/19/2024. Suspected a bad touchpad. Happened once before 9 months after I bought it. Have Dell Premium Support plan. Was replaced and now it seems 9 months later it seems to have gone bad again. Dell Tech Support schedule technician visit on 2/21. I never heard from the technician. Called that night, service was rescheduled for 2/22 between 10am to 6pm. Canceled appointments and waited a second day. Technician called at 6pm and said he couldn't make it but would show up by 3pm the next day, Friday 2/23. Called him at 6pm and he said he couldn't make it. I sat around again, for a third day with no service. DELL TECH SUPPORT IS GODAWFUL BAD!!!!