I felt really supported at the beginning until the decision was made on how to deal with my finances. After that it went from someone blowing up my phone with calls day in day out to no response and no help when I needed it the most. One of my fines was promised to be covered by the IVA and I was told by my financial advisor they would personally ring them to get this added on so it didn’t affect my new job but this wasn’t done twice and resulted in my new job having to add it onto my payslip. Really disappointed with how quickly the attitude and support changed as soon as I accepted my IVA. Wouldn’t recommend to anyone I know struggling with finances. Felt like just another customer they couldn’t wait to pass on to another company so they can get their commission.