First: they claim it's personalized skincare, but it really isn't. There's a combination of active ingredients that they can choose from to give the illusion of personalization, but eh. I can also get myself a salicylic acid cleanser and some differin without dealing with a shady company staffed by liars. Second: everything about their system is designed to steal your money. The trial comes with "free" products besides the "customized" rx. Sounds great until you realize those "freebies" are included in any subsequent boxes for $$$. You also don't get notified of shipments until AFTER the box has "shipped" and is non-refundable. Third: CS is so bad it's mind-boggling. I asked why the f I hadn't been notified of a shipment and was told that's something I have to enable. They can take my money no problem but notifications? Thats a special feature. No attempt was made to make me whole, just a lot of blathering about how I had agreed to the terms, TOS this, subscription that. I asked to cancel the shipment if at all possible since my tracking showed it hadn't been received by the delivery service yet. Supposedly, it had left their facility so this wasn't possible. I checked again, and lo and behold UPS did not receive the item until hours later. So they're also fine with just straight up lying to me.